Troubleshooting

Not to worry. We can help. This article will help you log in to the following devices and platforms: Mobile…

To clear your cache and help with performance stability, you can try clearing stored data on your device using the…

Uninstalling and reinstalling the SHG Living app is easy. It can also be helpful in making sure you have the…

Are you having connection issues? Can’t play content? Low internet speeds or an inconsistent connection when you’re watching SHG Living…

Completely powering off your streaming device and restarting it can be useful to refresh your connection. To perform a power-cycle,…

If your streaming device doesn’t have a built-in speed test app or an Internet browser, try doing a speed test…

What are the SHG Living Internet Speed Recommendations? Low internet speeds or an inconsistent connection when you’re watching SHG Living…

If you’re having issues with video playback, we want to help. This article page describes a few troubleshooting methods that…

Check your Internet A slow internet connection could be a problem. Check your location and the number of devices connected…