Help Center

SHG Living Help Center

Getting Started

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Lessons From Hurricane Ida

Lessons From Hurricane Ida

How do I find and install SHG Living on my device?

When and where will SHG Living be available?

What is SHG Living?

Is there original content on SHG Living?

Troubleshooting

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I’m having trouble logging in

Clearing your device cache and data

How do I uninstall or reinstall the SHG Living app?

Managing Internet Connection Speeds

How do I perform a power-cycle?

Manage My Account

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Where can I go if I suspect fraudulent or suspicious activity on my SHG Living account?

I’m having trouble signing in because SHG Living says my password is incorrect

I’ve been notified my SHG Living sign-in details have changed, but I didn’t change them. Why?

I was notified that my SHG Living account was locked and I need to reset my password. What happened?

What is phishing and how does it put my SHG Living account at risk?

Watching SHG Living

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Third Party Software Notices

How do I adjust the video quality on SHG Living?

Can I use AirPlay to watch SHG Living?

How do I add a video to my Favorites?

How many streams can I view concurrently?

For Additional Support, Email support@shgliving.com.